Contact Us

Stores,, and Social Media Customer Service

For queries relating to Stores,, and Social Media, please visit our help pages here: FAQ's

If you can't find the answer to your question, you can email us at

For details of the online store FAQs click here



For queries relating to purehmv, please visit the help pages here: FAQs

If you can't find the answer to your question, you can email us at


hmv Retail Limited (in administration)

For general business enquiries not relating to your experience with our stores, or purehmv please contact our Head Office:

HMV Retail Limited (In Administration), Registered in England,

Registered Office: 15 Canada Square, London, E14 5GL  Registered No.

The affairs, business and property of the Company are being managed by
the Joint Administrators

The Joint Administrators act as agents for the Company and contract
without personal liability
Neil David Gostelow, William James Wright and David John Pike are
authorised to act as insolvency practitioners by the Institute of
Chartered Accountants in England and Wales

We are bound by the Insolvency Code of Ethics

The Officeholders are Data Controllers of personal data as defined by
the Data Protection Act 2018. Personal data will be kept secure and
processed only for matters relating to the appointment. For further
information, please see our Privacy policy at –